Refund policy

Personalized & custom items
Every personalized sign is handcrafted to order specifically for you, so personalized and custom items are final sale and cannot be returned or exchanged.

Our craftsmanship guarantee
If your order arrives damaged or defective, or we made an error in your personalization, we will remake it and ship a replacement free of charge — no return needed. Just email us at she.andrey@gmail.com within 7 days of delivery with your order number and a few photos, and we will make it right.

Non-personalized items
Items without personalization can be returned within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging. To start a return, email she.andrey@gmail.com. If your return is accepted, we will email you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at she.andrey@gmail.com.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Under EU consumer law, this right does not apply to made-to-order and personalized items.

Questions? Email us any time at she.andrey@gmail.com.